Bar H Equine

Policies and Procedures

 

Orders

Orders may be placed by phone 817-594-9820, by fax 817-594-9824 or by email orders@barhequine.com.

 

Backorders

If an item is not in stock at the time of shipping, the unshipped items will be placed on back order and sent at a later date.  If you wish to have your backorders cancelled, please contact us, so we may mark your account correctly.

 

Returns

All returned merchandise will be credited to your account for future orders.  All returns must be pre-approved prior to sending product back.  Each return must be assigned an RA# from the Bar H Office before shipping. A form will be faxed with appropriate instructions.

 

Each return shipment must have RA# clearly written on outside of box or the shipment will be returned to sender.

 

Credit will only be given on items purchased from Bar H Equine within the last 3 months. 

 

Bar H Equine will not credit shipping charges on returns. All returns must be made with a return label/call-tag provided by Bar H Equine. (provided with RA #)

We do not accept returns for custom made items, sale, clearance, closeout or special order items. We do not refund your original shipping charges. Bar H Custom Saddles are considered special orders and are not eligible for return. No Exceptions.

Drop Shipments

Bar H Equine is happy to provide a service to our retailers for drop shipping.  Each drop ship request will have a $5 charge added to the order

 

Special Instructions

Bar H Equine ships each shipment using Fed Ex.  If you have special instructions for your shipment through another carrier, please let us know at the time of the order and we will note your account. Any carrier other than Fed Ex will receive a minimal handling charge per shipment.

** effective October 1, 2011